Privacy Policy: Website Access & Customer Service

At CozaAura, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our customer service team.

1. Information We Collect

• During Website Access: When you browse our site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and cookies. This helps us optimize your shopping experience.
• During Customer Support Interactions: When you contact us via email (support@cozaaura.com), contact forms, or live chat, we collect your name, email address, order number (if applicable), and any details you provide in your inquiry so we can resolve your issue effectively.

2. How We Use Your Information

We use the collected information to:

1. Provide, operate, and maintain our website.
2. Respond to your inquiries, comments, or technical issues.
3. Improve our customer service and user experience.
4. Prevent fraudulent activities and ensure website security.

3. Data Sharing and Retention

• Third-Party Services: We do not sell your personal data. We only share information with trusted third-party services that help us operate our store (e.g., website hosting, customer service tools) and only to the extent necessary.
• Data Retention: We retain your customer service inquiries only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

4. Your Rights

Depending on your location (e.g., GDPR in Europe, CCPA in California), you have the right to access, correct, or request the deletion of the personal information we hold about you. To exercise these rights, please contact us at support@cozaaura.com.